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Privacy Policy

Effective date: 22 September 2026. This policy describes how LTN BOT AI handles information when businesses and their authorized staff use LTN Mobile AI.

1. Information we process

Depending on the features enabled by a business, LTN Mobile AI may process business account information, employee account details, customer identifiers, message content and attachments, conversation metadata, product or service catalog data, and identifiers or authorization credentials provided by connected platforms.

2. Connected social platforms

When an authorized user connects a supported social or messaging account, LTN may receive profile identifiers, account/page identifiers, access tokens, webhook events and message data that the platform makes available under the permissions granted by that user. Platform access depends on the platform’s own approval and policies.

3. How information is used

  • Provide a unified customer service inbox and related workflow features.
  • Allow authorized staff to read and respond to customer conversations.
  • Provide catalog, pricing, tagging, booking and AI-assisted workflow functions configured by the business.
  • Secure, troubleshoot, audit and maintain the service.
  • Comply with legitimate legal and platform requirements.

4. AI-assisted processing

When a business enables AI-assisted features, relevant conversation or business context may be sent to the AI service configured for the application in order to generate assistance or draft responses. Businesses remain responsible for configuring and supervising their use of AI-assisted features.

5. Access tokens and security

LTN is designed to store connected-platform credentials in encrypted form and to restrict sensitive actions through role-based permissions. Data is transmitted over HTTPS where supported by the service configuration.

6. Sharing and sale of data

LTN does not sell customer messaging data or connected-platform data for unrelated advertising or data brokerage. Information may be processed by infrastructure or service providers strictly as needed to operate requested functions.

7. Retention

Retention depends on the type of data and the business configuration. Some media may be subject to configured retention periods. Backups may be retained for operational recovery for a limited period. A business may disconnect a channel or request deletion of applicable data.

8. Data deletion and revocation

Users can disconnect supported platform accounts from LTN Mobile AI. For a formal deletion request, see Data Deletion Instructions or contact admin@ltnbot.com.

9. International processing

The service is operated from Lao PDR and may use infrastructure or service providers located in other jurisdictions. Where applicable, businesses are responsible for ensuring their use of the service complies with their own legal obligations.

10. Changes

We may update this policy as the product, integrations or legal requirements change. The effective date above will be updated when material revisions are made.

11. Contact

LTN BOT AI
Vientiane, Lao PDR
admin@ltnbot.com